Conclusion

 

This project provided valuable insight into the operations and information systems supporting the Miron Student Center at Kean University. Through our visit and interviews, we gained a clearer understanding of how the Center functions as a vital hub for student life—facilitating room reservations, promoting campus events, and providing services that support both academic and extracurricular engagement. The Center plays a central role in enhancing the overall student experience, and its reliance on information systems like KeanWise and Instagram illustrates how technology supports structured and dynamic processes within a university setting.

Our analysis revealed that while the Student Center performs well in many areas, there are meaningful opportunities to modernize its digital systems and improve user accessibility. From upgrading reservation systems to implementing marketing analytics tools and exploring the development of a student engagement app, we identified several realistic, phased solutions to enhance the Center’s productivity, capacity, and student satisfaction.

Most importantly, this project helped us connect MIS theory to real-world applications. We examined the value chain, competitive strategy, and process structures firsthand, which deepened our understanding of how businesses and institutions use information systems to gain and sustain competitive advantage.

We would like to sincerely thank the staff of the Miron Student Center for their time and openness during our visit. Special thanks go to Mrs. Bost-White, whose insights about facility scheduling and student engagement were especially helpful in shaping our analysis and recommendations. Their support and willingness to share operational details contributed greatly to the depth and quality of this project. Additionally, I extend appreciation to AI tools that assisted in clarifying technical terms and formatting the analysis professionally. This experience has strengthened my understanding of Management Information Systems and how they can be used to transform student centers like the Miron Student Center into smarter, more responsive campus hubs.