Introduction 

Welcome to our Management Information Systems (MIS) project blog. The purpose of this report is to analyze the operations and systems of the Miron Student Center at Kean University and to understand how information systems support its business processes and strategic goals. This study focuses on the structure, strategy, and technology that enable the Student Center to provide high-quality services and a welcoming environment for students and guests.

The Miron Student Center, located on the main campus of Kean University in Union, New Jersey, serves as the central hub of student life. The facility supports thousands of students daily through its services, including dining options, student lounges, study areas, game rooms, event spaces, and office spaces for student government and campus organizations. As a high-traffic area, the Student Center plays a crucial role in shaping student engagement, hosting both formal events and informal gatherings. The building is staffed by approximately 30 to 40 full-time employees and student workers who manage operations, programming, and facilities. Through these services, the center supports a diverse campus population and promotes inclusivity, engagement, and community building.

The Miron Student Center is supported by Kean University’s institutional infrastructure and collaborates with a variety of internal departments and student-run organizations. Critical processes within the Student Center include event and room reservations, facility management, and student services coordination. These operations rely on internal systems such as KeanWise and facility booking platforms to manage schedules, track usage, and optimize resource allocation.

More information about the Miron Student Center can be found on its official website, which includes event updates, service hours, and booking procedures. Visual materials, including interior and exterior photos of the Center, are included below to support our observations and analysis.

Our team conducted an in-person visit to the Miron Student Center in January and documented student usage patterns and space functionality. In addition, we interviewed a student services coordinator responsible for event scheduling and operations. From this conversation, we learned that the center receives dozens of room requests weekly, mostly from student organizations. The coordinator shared that common challenges include double-bookings, slow update times within the scheduling system, and a lack of mobile-friendly access for booking and notifications. These insights were critical in helping us understand the limitations and opportunities within the current systems.

Data collection took place between mid-March and early April through interviews, online research, direct observation, and email correspondence with Kean staff. The analysis and writing phases followed, culminating in the final presentation of our findings through this blog platform.

Below is a visual representation of our project timeline using a Gantt chart format.